Frequently Asked Questions
Everything you need to know about your VICI experience.
How long will it take for my order to ship?
Standard orders are typically processed and shipped within 1-3 business days. Once shipped, you will receive a confirmation email with tracking information.
What is your return policy?
We accept returns on unworn, unwashed items with tags attached within 30 days of the ship date. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I know what size to order?
Since we curate pieces from various designers, sizing can vary. We provide a specific 'Size & Fit' guide on every product page to help you find your perfect match.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or make changes to an order once it has been confirmed.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Klarna for your convenience.